Latch App: Password Reset

Password Set & Reset Procedure

Latch App:

Resetting Password (If you are unable to log in) :

1. Open the Latch App
2. At the bottom of the login screen, select ‘I Forgot My Password’
3. Enter the email registered with your Latch Account
4. This will send a message including a temporary password to your Latch registered email
5. Return to the Latch App
6. Copy or enter this password into the password field (Note: the password is case sensitive)
7. If unable to log in, please repeat this process
8. Once logged in, you can change your password provided by Latch by following the Set Password procedure under ‘My Profile’ and selecting ‘Edit’

Setting a New Password (if you are currently logged in)

1. Open the Latch App
2. Select the ‘Settings’ Menu in the upper left
3. Select ‘My Profile’
4. In the password field under ‘My Account’, select ‘Edit’
5. Enter your current password(if you’ve recently reset your password, this will be the temporary password provided by Latch)
6. Enter your new password.  (Please ensure your password is at least 8 characters long, but no more than 1024 characters)
7. Select ‘Done’
8. You should then receive a confirmation message to your Latch registered email that your password has been reset

If you run into issues while resetting your password, or while attempting to log in, please reach out to our Support Team at [e-mail]